Questions & Answers
SHOPPING INFORMATION
Does ZH Brands offer stitching services?
Yes with all the unstitch products we offer customized stitching. Stitching charges are mentioned with each product. Our stitching is as per the catalog image however you can have modification such as having full sleeves, trouser instead of churidaar and etc. You may mention complete stitching details and your size once filling out our measurement form. We ensure all your instructions are strictly followed. Link to our measurement form is emailed once an order is placed.
If you are having problem giving out your measurements then don’t worry we can stitch your outfits using a standard size that is Small, Medium, Large or Extra Large!
Stitching time depends on the number of outfits you order and a tentative completion time is communicated while you are placing an order.
Where can I submit measurements at zhbrands.com?
We email our customers a link to our measurement form once an order is placed. We have a very detailed measurement form with a measurements video guide to help our customers submit measurements the correct way!
To check our measurements form kindly visit the link below.
What exactly happens after ordering?
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Is everything original at ZH Brands?
At ZH store all of the items that are being stocked are brand certified items and are 100% original. We are one of the very few online retails who does not stock or promote replicas in any way.How to place an order at zhbrands.com?
Placing an order on our website is very simple. By following the steps below you will be able to place an order on our website instantly!
Place your order at website www.nkhgroup.com.pk using following steps:
To initiate, please create account at our website and mention your addresses.
To place order:
1. Add products to Cart
2. Proceed with Checkout
3. Select delivery and billing address
4. Agree to terms and service
5. Select Delivery and Payment method
6. Click on Confirm my order
How many outlets does ZH Brands have? What are the store timings?
Our Stores are located at Clifton, Vincy Mall, Karachi. We have stores in Karachi only.
Our Store Timings are as follows
Monday to Thursday: 2 AM to 9.15 PM
Our Online operations start at 10 AM and conclude by 7 pm from Monday to Saturday.
PAYMENT INFORMATION
What are the payment options at zhbrands.com?
- We now have 5 payment options for our local and international customer which are as follows:
- Money Transfer: this includes Western Union, Express Money, Xoom Transfer and RIA. This option is for our international customers only as money transfers do not work locally. A reliable and fast way of making the payment. The normal transaction time for this payment is from 1 to 5 working days (barred exceptions)
- Pay by Credit card, Debit card or Paypal through Bank Alfalah Gateway:This is our most secure, reliable and fastest way of making the payment. Hassle free and secured through SSL certificates. There is no additional charge for using this payment method. If you are ordering in other currency except US Dollars the amount is converted in US Dollars as that is the default currency. You may change the currency again when making payment at 2CO payment page. This option is available for both our local and international customers.
- Important Note: Currency conversion done at 2CO website while making the payment is not control by us and currency rates might differ with what’s mentioned at our website. Any conversion charges that may add to the order are complete borne by the customer. We suggest always make the payment in US Dollars to save from extra conversion charges that may be added by our payment merchant 2CO
- Bank Wire/Bank deposit:Another option of making the payment is through depositing the amount in our bank account. This option is preferred for our local customersonly as international bank transfer may take up to 8 to 12 working days.
- 5. Cash On Delivery (within Pakistan):For our customers all over Pakistan we offer Cash on delivery service. Order at our website and pay at delivery. Delivery time is between 1 to 4 working days. This method is only available for shipments in Pakistan. We offer COD service for all cities of Pakistan*
I live abroad and want to deliver my order in Pakistan, Is it possible?
Yes it is, you can make your payment internationally via Western Union, Express Money, Xoom Transfer, RIA, Credit card, Debit card, OR by ALFALAH Payment Gateway. All you need to do is enter your local shipment address at our check out page and proceed towards placing your order.
Can the country receiving the shipment be different than the country of purchase?
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How can I return an item?
At ZH Store we have a very accommodating exchange policy and customers are welcome to exchange the products if they are not satisfied with the product they have received. However certain conditions are applicable:
Unwashed, unworn, wrong or defective items may be exchanged within the same brand (depending upon the stock availability) within 14 days from the date of delivery. Any product which is ‘Stitched’ for the customer will NOT be entertained for exchange or return.
Similarly, any unstitched product purchased from ZH BRANDS will not be open for any claims or exchanges if the customer has already got it stitched.
Shipping costs (both ways) to send any non-damaged items will be paid by the customer. ZH BRANDS will be responsible for shipping costs on defective/wrong merchandise only.
ZH BRANDS will not accept exchanges for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. ZH BRANDS is not responsible for bleeding, damage of print or fading of colors due to washing. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
Product add-ons (matching trousers/duppatta) are not eligible for exchange.
ZH BRANDS has full rights to update the Exchange policy without any prior notice.
Will I receive the same product that I see in the picture?
ZH Brands only deal in originals, so its obvious you are getting the same products as shown
Will you restock items indicated as “out of stock?”
Yes sometimes it gets restocked, depends on company inventory.
ORDERS AND RETURNS
What is the exchange policy at ZHbrands,com?
At ZH Store we have a very accommodating exchange policy and customers are welcome to exchange the products if they are not satisfied with the product they have received. However certain conditions are applicable:
Unwashed, unworn, wrong or defective items may be exchanged within the same brand (depending upon the stock availability) within 14 days from the date of delivery. Any product which is ‘Stitched’ for the customer will NOT be entertained for exchange or return.
Similarly, any unstitched product purchased from ZH BRANDS will not be open for any claims or exchanges if the customer has already got it stitched.
Shipping costs (both ways) to send any non-damaged items will be paid by the customer. ZH BRANDS will be responsible for shipping costs on defective/wrong merchandise only.
ZH BRANDS will not accept exchanges for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. ZH BRANDS is not responsible for bleeding, damage of print or fading of colors due to washing. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
Product add-ons (matching trousers/duppatta) are not eligible for exchange.
ZH BRANDS has full rights to update the Exchange policy without any prior notice.
How long will delivery take?
Karachi : 24 Hours
Outside Karachi (domestic) : 3 to 4 days
International : 7 to 12 working days
What exactly happens after ordering?
Our professional sales representative will call you and confirmed your order and will proceed dispatching according to desired destination with in the given time
How long does the delivery take and how much does it cost?
Delivery procedure is mentioned.
Depends on the city either same city / domestic or international delivery vary according to city.
Which browser is best to use the site?
ZH Brands is compatible to all leading browsers.
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